Help

Problems logging in

The most common messages when logging in, and what to do about them.

“Email address or password is incorrect”

Check that you typed the email address correctly. If you no longer know your password, choose “Forgot password?”. See Logging in and passwords.

“Confirm your email address first”

Your account is not confirmed yet. Click the link in the confirmation email, or let Savour send a new one. Check your spam too.

“This link no longer works”

A link from an email works once and for one hour. If you requested several, only the newest works. Request a new link and use the newest email.

No email received

Check your spam or junk folder. With company email it can take a while. If too many emails were requested, Savour says so; try again later.

“This email address already has an account”

Log in with that email address, or choose “Forgot password?”.

Keep getting logged out

Tick “Stay signed in” when logging in. If it is off, you are logged out as soon as you close the window.

Report a problem and contact

Something not working? Let us know and the chefs behind Savour will look into it.

Reporting a problem

Choose “Report a problem” at the bottom of the site. Describe what goes wrong and add a screenshot if you can, up to 3 MB. Your report goes straight to the team.

Contact

For questions about Savour, a team plan or the import service, use the contact form or email contact@savour.page.

What helps

Mention the device and browser, what you did and what you expected. For an import, send the file or part of it.

Look first

Many answers are in Problems when importing, Problems logging in and the FAQ.

Glossary

The words you come across in Savour, briefly explained.

Recipes

Terms around a recipe:

• Yield: what a recipe makes, such as 1 litre or 40 pieces. See Yield.
• Part: a component of a recipe with its own ingredients and method, such as dough or sauce. See A recipe in parts.
• Base recipe: one of your own recipes used as an ingredient, such as a stock. See Linking.
• Original note: a handwritten or scanned recipe. See Photos and notes.
• Note: a lasting remark next to a recipe. See Notes.

Organising

Terms around organising:

• Category: what a recipe is. See Categories.
• Keyword: a word in the recipe name that makes Savour suggest a category. See Keywords.
• Recipe folder: your own structure, such as by section. See Recipe folders.
• Favourite: a recipe with a star. See Favourites.

Importing and scaling

Terms around importing and scaling:

• Savour reader: Savour’s own program that reads recipes from files. See The Savour reader and AI.
• Review screen: where you check an import before saving. See Reviewing an import.
• Export: a file with all your recipes from another app. See Moving to Savour.
• Factor: the number you multiply a recipe by. See More scaling options.
• Cook mode: only the recipe, large and with the screen on. See Cook mode.

Working together

Terms around working together:

• Kitchen team: a shared recipe book for your brigade. See Kitchen teams.
• Owner, editor and viewer: the roles in a kitchen team. See Roles.
• Organisation: a plan that gives your whole team Savour Pro. See Organisations.
• Savour Pro: the paid subscription. See Free and Savour Pro.